As COVID-19 affects most parts of the UK, HOVERBOARD PRO will continue its operations as normal. This is due to our amazing technology allowing all Hoverboard UK orders and deliveries to be as scheduled.
HOVERBOARD PRO operations continue as normal with free next day delivery operating throughout Mainland UK. To reassure our customers with the latest updates on our services with the COVID-19 virus, we’ve outlined some of the frequently asked questions below:
1. Can I place an order? Will HOVERBOARD PRO deliver the package?
Yes, HOVERBOARD-PRO’s activities are currently continuing. Currently, DPD delivery times are still performing at the usual next day delivery rate throughout the UK Mainland. However, we do ask that customers placing Hoverboard UK orders try not to use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).
Our Hoverboard UK teams are working around the clock to ensure the availability of all our Hoverboard products online and continue to bring on the additional capacity to deliver customer orders. To see the latest stock availability, please visit our online shop. All our Hoverboards for sale within the online shop is in real-time stock. Therefore, customers need not worry about whether or not the Hoverboard is available or not. If the Hoverboard is visible on the storefront, then it is physically available and ready for immediate dispatch.
2. What’s the status of my order?
Once placing your order online, we strongly recommend that you also include your mobile telephone number. Once an order has been placed via our website, you will instantly receive a digital receipt via e-mail. Your order will then be under processing. At this stage, our team will immediately dispatch your order via DPD next day service.
At this stage, you will receive a second e-mail and text message with full tracking information. You can track and trace your order in real-time using the DPD tracking link provided in the email and text message. DPD will also text and e-mail you on the morning of your Hoverboard UK delivery with a 1-hour timeslot of when the delivery driver is due to arrive.
3. Is the Hoverboard returns service active during COVID-19?
Yes, the Hoverboard returns service is still active during COVID-19. For more information regarding our returns please visit our terms and conditions of service.
4. Is it safe to receive Hoverboard UK orders?
For guidance on Coronavirus (COVID-19), please refer to the World Health Organization website.
5. What is HOVERBOARD PRO doing to keep customers and employees safe?
We’re closely monitoring the impact of COVID-19. In addition to the thousands who are affected by the illness, thousands more are indirectly dealing with changes in their work, school, and community environments. At HOVERBOARD PRO we are doing our best to ensure that our services are contributing positively to the impact on our customers and employees in a holistic way.
We have stepped up our cloud-based activities with many employees already working from home. Furthermore, we continue to work very closely with DPD and other courier services to ensure that they are also doing their utmost to maintain health, hygiene and safety throughout our entire supply chain.
We wish to remind our customers that HOVERBOARD PRO is a strictly UK-based business with 100% of our stock already here in England. All our Hoverboards are brand-new, in its original custom package. We urge consumers to keep away from purchasing from sub-sellers and second-hand boards in places such as eBay and Amazon during these turbulent times.
We hope that you find this information helpful. For more information on COVID-19 or to speak to a member of our HOVERBOARD UK team, please get in touch.
Also, check out our awesome selection of other safe and tested Hoverboards here.
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